Contact Mochila Wayuu

Questions about an order, shipping, or a custom color? We reply within 1 business day. Hablamos español. Ships from the USA.

How we can help

Updates, address fixes, or returns/exchanges (unused within 30 days).

Tell us your colors and strap style; most custom requests take ~4–6 weeks.

Boutique orders and media inquiries.

We’ll email you a confirmation and respond within 1 business day. We never share your info. Privacy Policy.

How fast do you reply?

Within 1 business day (often sooner). During launches or holidays it may take a bit longer, but we answer every message.

Where do orders ship from?

All orders ship from our U.S. location with 1–2 day processing and tracked delivery.

Can you find a bag similar to one that sold?

Often, yes. Share a link or photo in the form and we’ll check our Colombia sourcing trips and upcoming arrivals.

Prefer email? Reach us at support@mochilawayuu.com
Mon–Fri, 9–5 CT • We reply within 1 business day. Hablamos español.